Guest Order Returns

 

How do I return my order?

Need to return a farthais order you purchased online as a guest? We're here to help, every step of the way! 

Before getting started, there's three things you'll need to submit your return request. 

# 1: Your Order ID/Order Number. This can be found on your Order Confirmation email which was sent to you after you made your purchase. 

# 2: The last name used in the 'Billing' section when you placed your order 

#3: Either the email address you used to place the order OR the zip code used for in your billing address 

Once you've got these 3 things, click here to head over to our easy Return portal and fill in your information.

 Customer Return

 

I submitted my Return Request, what happens now?

 

Once your return request has been submitted, you'll receive an email confirmation to let you know we've received your return request. We'll then run a few checks to make sure your request is within our Return Guidelines. We're able to approve most orders within a few hours of submission and in the unlikely event that we're unable to authorize your return, someone from our Customer Service team will email you to help resolve any issues.

My Return Request was approved, what do I do now?

 

As soon as we've approved your Return Request, we'll send you an email updating you. This email will also contain a PDF attachment with your pre-paid shipping label and a packing slip with the items approved for your return. You will need to print these off and affix the shipping label to the front of your package and make sure your packing slip is included inside.

SHIPPING YOUR PACKAGE

You can use your original farthais package you received, or any plain, unmarked bag or box to ship your return.

  • If there are any existing shipping labels, stickers, or other materials on the shipping bag from previous shipments, please remove them. You may also turn the bag inside out to reuse it.
  • Tape your returns label (sent to your email address) to the outside of your package.

Once the Fulfilment Center has received and approved your return, you will receive a credit memo notice via email that your return is completed and your refund has been processed.

My return has been delivered, when will I get my refund?

 

Once your return package has been delivered to our Fulfilment Centre in California, we'll process it as quicky as we can. We're usually able to process most returns within 72 hours of them arriving.

Once your package has been processed, we'll refund you for the items you returned and you'll receive a credit memo email notification.

I'm having issues with my return/refund 

 

We're here to help! Contact our Customer Care team on 1-(213) 444-2568  or head over to our Contact Us page to email us.